The 2007 Founders Achievement Award by the Auto Glass Replacement Safety Standards Council is a great story about a commitment to quality. What started as an effort to professionalize automotive glass replacement training for a regional auto glass company, grew to national recognition. Four-level Kirkpatrick evaluation demonstrated overall and instructor reaction score averages of 4.4 and 4.6 (on a 5.0 scale), average pre-test to post-test improvement of 26.8 percent, an average behavior on-the-job compliance score of 89.7 percent, and, regarding business results, a 70 percent increase in market share in the first 2 years, a 46 percent improvement in quality over the first 4 years, and a doubling of company stock value over the first 3 years. The training program became so successful that it grew into it's own training division, offering revenue generating training services. Auto glass service firms and technicians across North America paid to go through the training. The training program quickly gained the attention of OEMs and was retained to provide a national training and certification program for Carlite, a Division of Ford Motor Company. But it didn't end there. That same regional auto glass training program that grew to national and OEM recognition became the inspiration for a new, national auto glass replacement standard.