To compete and stay in business, your service technicians must keep up with changing technology, almost on a daily basis. But if you look at the status quo today, many calling themselves training providers simply post up on-line reading with cheap drawings, that do nothing more than lull the learner to sleep. If one of the lucky ones, they do get the chance to attend the hands-on training, but only after time away from the job and expensive travel costs, not to mention a big loss in retention once the tech finally returns and gets a chance to apply what was learned. But when using web-based, virtual hands-on learning, techs can download just what they need when they need it. And because the training is fueled by best practices, it beats out almost any traditional hands-on program in learning, efficiency, consistency, and most certainly, ROI. Case in point. The client was experiencing rising warranty claims for air conditioning repair on heavy trucks. After an analysis of the problem, it was determined that technicians weren't properly diagnosing the root cause. Too many high cost parts were being replaced under warranty, when in truth, they had nothing wrong with them. The client had excellent procedures in place, but needs analysis confirmed that some dealerships and technicians were having difficulties dealing with newer AC technology, and that's where Performance Courseware came in. Not only were step-by-step best practices provided, the tech had the chance to apply these procedures in real cases. What were the results with this project? With comprehensive, interactive training in multiple languages, available across North America, every tech was held accountable. And, from a warranty cost savings standpoint, money was no longer wasted on parts that didn't need fixing. That's how technical diagnostic training can easily pay for itself ten times over in the first year alone. Was the client satisfied with the results? Well, so much so that they hired Performance Courseware to do almost forty more projects just like it, covering engines, brake systems, power steering and electrical diagnostics. Altogether the total library ROI has reached many millions of dollars.